Shipping Information
Our products are shipped from Bali - Indonesia - but occasionally we keep a stock in Milano Italy. Fare are according the shipping starting point.
Free Shipping:
- Orders over $2000 USD include free shipping worldwide
- Local and country tax may apply.
-shipping within Italy is free of charge (if the goods are sent from Italy)
Shipping and Delivery
- Custom-designed or tailored pieces are excluded from site-wide sales.
- Production timeframe for custom orders is 2-4 weeks.
- Shipping takes an additional 4-7 business days.
- Tracking numbers are provided for all orders.
- Once a package is handed over to the courier and reaches your provided address, it is considered delivered. Issues post-courier delivery are beyond our control.
Import Duties and Taxes
- Import duties and taxes are not included in the purchase price.
- These charges are determined by your country's import legislation and are the recipient's responsibility.
- KD2024 does not cover import duties or taxes.
Exchange Policy
General Exchange Policy:
- Exchanges or store credit are accepted only for manufacturing issues if contacted within 7 days of receipt.
- Sale items are non-refundable, non-returnable, and non-exchangeable unless there is a defect.
- All exchanges must follow these instructions:
- Send clear photographs/videos of you wearing the piece, highlighting the problematic areas.
- Describe the issues in detail (e.g., fit problems, fabric issues, tightness, looseness, rips, or holes).
- The item must be in perfect unused condition, with no signs of damage or wear.
**Size Exchanges:**
- No charge for size exchanges within 7 days of receipt.
- Additional sizes not in stock may take longer to replace.
- Size exchanges will require the shipper to pay for return shipping.
Store Credit Exchanges
- Exchanges for store credit are allowed within 7 days of delivery, provided the item has not been worn or damaged.
- The new exchange piece will begin production upon receipt of the returned piece.
- Any price difference will be due prior to beginning the new production.
Sale Items Policy:
- Items bought during a sale or with a discount code are final sale.
- No returns, exchanges, or store credit for sale items.
For any issues or to start the exchange process, please contact us by sending clear photographs/videos and a detailed description of the problem to info@kd2024.com.
